DELIVERY METHOD
Delivery options vary by product and places, and depend on the total size and weight of the products in an order. For local customers, We are using SF express to deliver your purchased goods. The delivery options and their cost, (which shall be borne by you) will be displayed to you during the check-out process (For Cash-on-Delivery charges, please refer to the actual courier website for pricing information). Delivery times may vary depending on the availability of the products and your delivery address. Delivery times are estimates only and cannot be guaranteed. Your contract with us is concluded once the products have been delivered to you by the courier or have been collected by you from our physical store.
Where goods have been damaged in transit, please let us know as soon as possible and no later than 5 business days after you receive the goods, otherwise we will not entertain any requests. If you wish to exercise your legal rights within the stipulated time period to reject the goods, you must allow us to collect the goods from you. We will pay the cost of collection if we deem they are indeed damaged. Please contact our customer services team at (whatsapp:+85295029598/email:mysterylegends2018@gmail.com) to arrange collection of the goods. All such damaged goods should be in their original packaging (even if damaged) and must not be used. We may ask you to take photographs of the damaged goods so that we can see the condition that the goods were in when they were delivered to you.
Non-delivery of an order should be reported to us as soon as possible so that we can try and remedy the situation without undue delay. Please let us know if you have not received your order within 7 working days of the date of dispatch (or in the case of international deliveries, 3 working days of the estimated arrival date), so that we can start investigating as soon as possible. Dispatch is confirmed by e-mail. If an item is lost in transit, we may not dispatch a replacement immediately. Re-sent or replacement items will be dispatched at our discretion or subject to availability, once all tracking and investigative avenues have been exhausted.
